By god! Is that the end of the tunnel?

It’s been a long and arduous journey over the last 10 months. Not only have businesses had to contend with the largest health emergency in recent history, commercial disruption has been unprecedented.

Whilst 99% percent of our Backers have remained patient and understanding, there’s obviously been a degree of frustration, and demand for updates has been high, even when there’s no news to give.

Thankfully, due to the fluid way in which we are able to operate our business, the challenges of the last year are almost surmounted; a single component is all we’re waiting for, and as the recent ‘news’ of it’s development does not meet our expectations, we have decided to pay out of our own pocket and circumvent that supplier altogether. Leaving no further obstacles between our Backers and their watch.

…The ‘mission’, was always to meet our pre-Christmas projection of ‘end of January / early February’ for STP Customers and March for our Sellita and Metal Bracelet Customers. Everything seemed to be on course too, then out of nowhere, ‘TIER 4’ was introduced, followed shortly by a full national lockdown which seemingly put us back at square 1.

For those of you who don’t know, we’re waiting for our crowns to be produced… We were using a different supplier for this part, due to us needing access to a fibre laser cutter. Anyway, they’re shut! Probably until March/April. And even though the world IS how it IS, this really isn’t something we can live with, so, as of 30 minutes ago (at the time of writing), we placed a speculative order for a new set of crowns with a Supplier in the Netherlands.

…This means 4 things; 1/ The crown will NOT be made from our realloyed HY-80 (it will more likely be electropolished 316L, although the final decision has not yet been taken on materials). 2/ There may be very slight differences in design, based on the manufacturing capability of our new Supplier. – We will of course, keep you in the loop as the situation progresses. 3/ It will still take time. At great expense to ourselves, we have had the order expedited in the production queue and expect to receive the parts shipment within 30 days. 4/ We’re going to end up with 2 sets of crowns. – We’re not sure what we’re going to do with these yet. Early indications suggest that we’ll post them to our backers once we are in receipt of them. More to follow…

15 thoughts on “By god! Is that the end of the tunnel?

  1. Hello,

    i really do appreciate the update, BUT there is a lot of anger going and about the information policy, mails sent, not answered etc. So what is the latest pls as the shipping should start end Jan 2021 and we are literally there now?

    Thanks

  2. Hello and good day,

    i posted my last comment roughly 2 weeks ago and no feedback in the meantime.
    I wrote Mark a mail and a message on Facebook. NOTHING.

    Why so secret and strange information policy?

    I really don’t get it.

    Sascha

  3. @Sascha:
    This seems to be a secret special FB-group project: No information is provided outside the closed FB-group, not even on Kickstarter….
    Also you will never get any response to any private mails or comments on KS or anywhere else, it’s so secret…
    shhh don’t tell anybody….

  4. @”Happy customer”
    Well i am asking some members of that FB for information, but it seems also there the status is not up to date. From KS site i read only that people are asking for getting a refund.

    The information policy with all options available is very disappointing.

  5. Did anyone here say “fraud” ???
    .
    .
    .
    .
    .
    .
    Welcome to reality, you heard it here first….

  6. hello all,

    although we have several channel of information, IF the only one used is the Facebook group.
    Here is no info put and on kickstarter as well not. I wonder if the creator at all reads these comments as the actions remain the same – SILENCE.

  7. Hi Mark, if this is a total loss and you do not have the decency to inform backers who trusted you and handed their money to you that is sad…. I have tried regular email, linked in messenger and inmail, KS, Nardi chatbox but nothing. Just let me/us know that we have a total loss and will never see the watch… Still remember your cocky reactions on KS at campaign run…. Where are you now? Sad and nothing to be proud of, I have received ALL my COVID ordered watches in good order except yours… Good luck with your business… Paul

  8. This has turned into a complete fraud. My credit card company is looking into this and has already credited back my payment. I am considering contacting the CPS in Bournemouth to investigate and possibly bring charges.

  9. This is all a big disaster. NO comms at all and if just in the facebook group and promised updates are not given. I really do not understand why is that like this.
    Disappointed.

  10. I give you 14 more days from today to respond and come up with decent solution. After that period you are in formal default and I will start procedures to get full refund, including expenses.

    My main concern is the lack of communication.

  11. So we are closing in on April and no concrete delivery date has been published or any other substantial news. This is really a disaster.

  12. Hello Nardi, I‘m waiting for my watch from your refund over half a year. There is no message, no update, no product. I informed my lawyers yesterday. We also take steps to contact officials in your country as well as the Kickstarter Plattform Admins. It’s not about the money. Sorry for that, but you will not get away with that.

    Sincerely Robert

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